At Vichei Marciano, your privacy is a matter we take with the utmost seriousness. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or purchase our products. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly, as well as data gathered automatically when you interact with our website.

Information You Provide:

• Full name, email address, phone number, and billing or shipping address
• Payment information (processed securely through trusted payment providers — we do not store full card numbers)
• Account login credentials and saved preferences
• Fragrance preferences, wishlist items, and any gift notes
• Messages and enquiries sent to our customer care team

Information Collected Automatically:

• IP address, browser type, device identifiers, and operating system
• Pages visited, time spent on site, and navigation patterns
• Referring website URLs and search terms used to find us
• General geolocation data (country and city level, where permitted by law)

Information From Third Parties: We may receive supplementary data from trusted partners such as payment processors, delivery couriers, and advertising networks. This information is used solely to fulfil your orders or improve your experience with us.

2. How We Use Your Information

Vichei Marciano uses your personal information for the following purposes:

• Order Fulfilment & Customer Service — To process your purchases, arrange delivery, issue invoices, handle returns, and provide responsive support.
• Personalisation — To offer product recommendations and curated communications tailored to your preferences and purchase history.
• Communications — To send order confirmations, shipping updates, and — where you have opted in — newsletters, exclusive launches, and editorial content.
• Website Improvement — To analyse how our website is used and identify opportunities to improve performance and user experience.
• Legal Compliance — To meet our obligations under applicable laws, including fraud prevention, financial reporting, and responding to lawful regulatory requests.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes — under any circumstances.

3. Sharing & Disclosure

We share your data only when necessary, and only with parties who are contractually bound to protect it.

• Service Providers — We work with selected third-party vendors including payment processors, courier services, email platforms, and cloud infrastructure providers. These parties access your data solely to perform services on our behalf.
• Legal Obligations — We may disclose your information when required by law, court order, or government authority, or when necessary to protect the rights, property, or safety of Vichei Marciano, our customers, or the public.
• Business Transfers — In the event of a merger, acquisition, or sale of business assets, your data may be transferred as part of that transaction. You will be notified before your data becomes subject to a different privacy policy.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to ensure proper functionality and to enhance your experience.

• Essential Cookies — Required for core features such as your shopping cart and login session. These cannot be disabled without affecting site functionality.
• Performance Cookies — Collect anonymised data about how visitors use our site, helping us improve it over time.
• Marketing Cookies — Used to deliver relevant advertising and measure its effectiveness. These are only activated with your consent and can be withdrawn at any time via your cookie preferences.

You may update your cookie settings at any time through the Cookie Preferences panel on our website, or by adjusting your browser settings.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

• Account data is retained for the duration of your account and up to 3 years following closure
• Transaction records are retained for 7 years to comply with financial and tax regulations
• Marketing preferences are retained until you withdraw consent or request deletion
• Customer service communications are retained for up to 2 years

When data is no longer needed, it is securely deleted or anonymised.

6. Your Rights

Depending on your location, you may have the following rights in relation to your personal data:

• Access — Request a copy of the data we hold about you and how it is used
• Rectification — Request correction of inaccurate or incomplete information
• Erasure — Request deletion of your personal data, subject to legal retention requirements
• Restriction & Objection — Request that we limit processing of your data, or object to processing based on legitimate interest, including direct marketing
• Data Portability — Request a structured, machine-readable copy of your data to transfer to another provider
• Withdraw Consent — Where processing is based on your consent, you may withdraw it at any time

To exercise any of these rights, please contact us at privacy@vicheimarciano.com. We will respond within 30 calendar days.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. These include:

• SSL/TLS encryption for all data transmitted through our website
• Payment processing through PCI-DSS compliant providers
• Regular security assessments and vulnerability reviews
• Access to personal data restricted to authorised personnel only
• Staff training on data protection responsibilities

While we apply industry-standard safeguards, no online system can be guaranteed as entirely risk-free. In the event of a data breach posing risk to your rights, we will notify you and the relevant authority as required by law.

8. Children’s Privacy

Vichei Marciano’s products and services are intended for individuals aged 18 and over. We do not knowingly collect personal information from anyone under the age of 16. If we become aware that such data has been collected inadvertently, we will delete it immediately. If you believe a child has submitted personal information to us, please contact us at privacy@vicheimarciano.com.

9. International Data Transfers

Vichei Marciano operates internationally, and your data may be processed in countries outside your country of residence. Where such transfers occur, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission and transfers to countries recognised as adequate by relevant data protection authorities. Your rights remain protected regardless of where your data is processed.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The effective date at the top of this page will be revised accordingly. For material changes that significantly affect your rights, we will notify you directly by email or through a prominent notice on our website at least 14 days before the changes take effect.

Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact our Privacy Team:

Email: privacy@vicheimarciano.com